For any question about your Cuenta Kai (access, verification, password, data deletion): mauricio.zuniga@kaistrategylab.com. We reply on Colombian business days.
For questions about a product (features, charges, plans), use the Help inside that product: it goes straight to the right team with the right context.
If you believe your account was compromised, use «Sign out of all my products» on your account page and change your password; then write to us.